Hey there, skating stars! We’ve compiled answers to your most common questions about gear, shipping, payments and more. Can’t find what you need? Email our crew at [email protected] – we live to help!

Product Questions

What types of roller skates do you specialize in?
We carry everything from outdoor roller skates and park skating setups to junior skates and derby gear. Our Moxi collection is particularly popular for stylish outdoor skating!
How do I choose the right wheels for my skating style?
We offer both indoor wheels (harder for rinks) and outdoor wheels (softer for pavement). Park skaters often prefer medium-hardness wheels, while derby skaters need specific hardness for track performance. Check our “Cool Stuff” section for wheel guides!
What protection gear is essential for beginners?
We recommend starting with our knee protection, elbow protection, and helmets bundles in the “Budget” section. Derby freshmeat swear by our mouthguards too!

Shipping & Delivery

How long until I receive my order?
All orders process in 1-2 business days. Then choose:
âš¡ Standard Shipping (10-15 days via DHL/FedEx) – $12.95 flat rate
💰 Free Shipping (15-25 days via EMS) – Free on orders over $50
Pro Tip: Order by Wednesday noon EST for best weekend dispatch chance!
Do you ship worldwide?
We ship globally except some Asian and remote areas. Our Baltimore warehouse ships via reliable carriers to get your gear rolling wherever you are!
Can I track my order?
Absolutely! You’ll receive tracking info the moment your gear leaves our hands. Watch those bearings make their way to you in real-time!

Returns & Exchanges

What’s your return policy?
Changed your mind on wheel hardness? Found better cushions? No stress! We offer 15-day returns from delivery date. Just email [email protected] to start the process.
Do I pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We’ll make it right if we messed up!
How long until I get my refund?
Once we receive and inspect your return, refunds process within 5 business days. Derby season rush might add a day or two – we appreciate your patience!

Payments & Accounts

What payment methods do you accept?
We take all major cards (Visa, MasterCard, JCB) and PayPal. Your payment security is as important to us as your physical safety on wheels!
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details. Your trust means everything to our skating community.
Do you offer payment plans?
Not currently, but we frequently run specials on complete setups (check “Budget” section) and offer free shipping on orders over $50 to help you save!

Still got questions? Our skating-obsessed team is ready to help! Email us at [email protected] or visit our warehouse at 3845 Despard Street, Baltimore. Now get those wheels ordered and start plotting your next skating adventure!