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Hey there, rolling rebels! At Pulley Discount Shop, we want you to be as stoked about your gear as we are. If something’s not quite right with your order, we’ve got your back like premium elbow pads. Read on for our no-hassle return policy!

1. The Basics

We accept returns and exchanges within 15 days of delivery. All items must be:

  • Unused and in original condition (tags still attached for apparel)
  • In original packaging (keep those skate boxes intact!)
  • Accompanied by proof of purchase

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Mouthguards (hygiene reasons)
  • Used protective gear (helmets, knee/elbow pads)
  • Opened bearings or wheels (once you’ve rolled, they’re yours)
  • Custom or special order items

3. How to Initiate a Return/Exchange

Follow these smooth moves:

  1. Email us at [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you want to return/exchange
    • Reason for return
    • Whether you want a refund or exchange
  2. We’ll email you a Return Authorization Number (RAN) and shipping instructions
  3. Pack items securely (like you’d pack your favorite Moxis for a road trip)
  4. Ship to our Baltimore HQ (address below) with the RAN clearly marked

4. Return Shipping

You’re responsible for return shipping unless the item arrived damaged or we sent the wrong product. For exchanges, we’ll cover the shipping cost to send your new item once we receive the return.

Pro Tip: Use a trackable shipping method – we can’t be responsible for lost returns!

5. Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (VISA, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: International refunds may take additional time depending on your bank.

6. Exchange Process

Want to swap for a different size or style? No problem! Follow the return process above and specify:

  • The exact product you want instead (check our menu for options like Derby Cult gear or Park Skating plates)
  • Your preferred color/size (if applicable)

We’ll ship your new item once we process the return. If the exchange item costs more, we’ll invoice you for the difference.

7. Damaged or Wrong Items

If your bearings arrived gritty or we sent indoor wheels instead of outdoor wheels:

  1. Email us within 3 days of delivery with photos
  2. We’ll send a prepaid return label if needed
  3. We’ll rush out the correct item or issue a full refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Hi Pulley Discount Crew,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s): [Product name(s) from your order]
Reason: [Too small/too large/damaged/wrong item/etc.]
Request: [Refund/Exchange for [specific product]]

Please let me know next steps. Keep rolling!

Best,
[Your Name]
[Your Email Address]

8. Contact Us

Questions about returns? Need help choosing the right cushions or plates for an exchange?

Email: [email protected]
Address: 3845 Despard Street, Baltimore, US 43105

Skater’s Note: We process returns Monday-Friday. Weekend requests will be handled the next business day. During peak seasons (like when new Moxi colors drop), processing may take slightly longer – we appreciate your patience!

Keep shredding responsibly,
– The Pulley Discount Shop Crew